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Orders and Payments
What payment methods do you accept?
We accept VISA & MASTERCARD credit/debit cards, DuitNow QR, TouchNGo Wallet, Atome, GrabPay, Boost, and more via our payment gateway service providers. A full list of payment method options will be displayed upon checkout.
Do you provide Cash on Delivery (COD)?
No, we do not facilitate COD service at the moment.
Can I request for an official receipt?
Drop us an email at [email protected] with your order and email address, and we will generate an e-receipt that will be sent to the email you provided.
When will I receive my order?
- 3 to 5 working days for delivery within Peninsular Malaysia.
- 5 to 7 working days for delivery to Sabah and Sarawak.
- 7 to 10 working days for international deliveries.
Orders made after 9am will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
- 5 to 7 working days for delivery to Sabah and Sarawak.
- 7 to 10 working days for international deliveries.
Orders made after 9am will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
How can I track my order?
You can track the order delivery status here.
*Shipment tracking number can be found via your account dashboard. Alternatively, you can contact us should you fail to get your tracking number.
*Shipment tracking number can be found via your account dashboard. Alternatively, you can contact us should you fail to get your tracking number.
Can I change my order items/information after successful payment?
No changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.
Can I cancel my order?
Yes, if you have an issue with your order, email us at [email protected] with the following details for us to assist you.
- Order Number:
- Email Address:
- Contact Number:
- Reason of cancellation:
- Order Number:
- Email Address:
- Contact Number:
- Reason of cancellation:
Disclaimer:
The price shown is final. We utilize a Fixed Exchange Rate, determined internally by Naelofar, to ensure consistent pricing display on our website. This rate does not fluctuate with the real-time interbank currency market rate.