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FAQ

My Account

Do I need to register in order to make a purchase?
No, you may check out as a guest. We, however, encourage you to create an account with us to be a member and enjoy the benefits of Naelofar Rewards loyalty programme. By signing up an account, you could keep track of your current and past orders via the dashboard.

How do I reset my password?
Your account’s password can be reset by clicking “Forgot password?” on the login page. An email will be sent to your registered email address containing the link and steps for you to create a new password.

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Payment

Shipping & Tracking

International Deliveries - Duties & Taxes

Returns & Refunds

Naelofar Rewards